![]() Specify Default Addressing for notifications and escalations:.System administrators or other users with the appropriate permissions must delete manual messages. To save workflow-generated messages in the AR System Email Messages form, or if you are going to use email templates to modify records, select No. Delete Outgoing Notification Messages - To have workflow-generated notification messages deleted from the AR System Email Messages form after they have been sent from this mailbox, select Yes.Organization - If your email client displays your organization's name, enter the name of the organization or company.Reply To Address - Specify an email address where replies to your outgoing emails will be sent, or accept the default server user email address already in this field.Email Address - Enter the email address of the server user that you created during the product installation.įor example, if you entered a display name of ARSystem and an email address of the From: line would be:.Display Name - Enter a descriptive name that appears in the From: line of outgoing emails.Default Outgoing Mailbox - Select Yes to make this outgoing mailbox route all emails that do not have a specified outgoing mailbox associated with them.Associated Mailbox Name - Enter the name the existing mailbox that will receive instructions from this outgoing mailbox.In the Advanced Configuration tab of the AR System Email Mailbox Configuration form, enter the following information in the fields above the tabs:.Review the information about advanced configuration settings in Creating and using email templates. Email Server User - If your mail server requires authentication information before sending email, enter the user name of the email account.Įmail Server Password - Enter the password of the email server user.Exchange Service URL - Enter the URL for the Exchange Service.Polling Interval (Minutes/Seconds) - Select a polling interval for the Email Engine to check for new outgoing email from the BMC Remedy AR System server.Email Server Password - Enter the password of the email server user.Email Server User - If your mail server requires authentication information before sending email, enter the email account user name.Email Server Port - Enter the mail server port number or click Set Default Email Server Port to accept the default port.Email Server Name/IP - Enter the name or IP address of your company's mail server.For more information, see Configuring SSL for the Email Engine. Email Server Requires SSL - Select Yes to enable Secure Sockets Layer (SSL).For more information about Microsoft Exchange profiles, see your Microsoft Exchange documentation. ![]() This field is required because a profile is used to see the MAPI email account configuration information. Profile Name - Enter the name of the Microsoft Exchange profile that you created during the product installation. Polling Interval - Select a polling interval for the Email Engine to check for new outgoing email from the BMC Remedy AR System server.On the Basic Configuration tab, select either SMTP, MAPI, or EWS as the Email Server Type, and set the following values in the remaining fields:.For example, enter ARSystemEmail - Outgoing. Mailbox Name - Enter a name that describes the function of the mailbox.Enter the following information in the fields above the tabs:.Open the AR System Email Mailbox Configuration form.To configure basic outgoing mailbox properties Outgoing mailboxes support Messaging Application Programming Interface (MAPI), Simple Mail Transfer Protocol (SMTP), and Exchange Web Services (EWS) mail protocols. For more information, see Sending notifications. To use notifications with email, you must designate one mailbox as your default notification mailbox.
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